As BBVACapital, we aim to provide a high standard of service to all our customers. However, we are aware that we cannot always meet your expectations.
We have established a complaint procedure to ensure that your BBVACapital complaint is handled effectively and accurately, and we generally aim to resolve issues at the end of the business day after the complaint is received. If you wish to file a complaint about any aspect of the services offered by BBVACapital, please contact Customer Service and send an e-mail to email@example.com
To help us to investigate and resolve your complaint or request as soon as possible, please be sure to provide as much information as possible, including:
- Your name, address and customer reference number
- A clear description of your complaint / screenshots
- Copies of related documents
- Description of your request
We will contact you as soon as possible if you send us a daytime telephone number to contact you.
BBVACapital Customer Service